Our well established client is looking to employ a experienced Paralegal to come and work in their Fraud and Scams Department!

Paralegal - Fraud and Scams Department

Salary £26,600 - £31,400 (based on experience)

Their Fraud and Scams department helps victims who have fallen victim to scams and lost money.

Position Overview:

To obtain the successful recovery of compensation for our clients who have fallen victim to APP fraud or who have another valid regulatory complaint, meeting all relevant individual KPIs whilst ensuring effective personal leadership.

About you:

Previous experience gained within a high-volume service delivery environment for e.g. Legal Firm, Contact Centre or Banking is preferred and ideally experience gained within the Financial Services or Legal and Banking Sectors, however we will consider candidates from other sectors/who can meet the criteria below:

Minimum 3 years working experience

Ability to work to tight deadlines and service level agreements

Ability to analyse and resolve complex complaints via telephone and email

Client centric who can put themselves in the client’s shoes, ensuring the propriate resolution is delivered

Passionate for delivering outstanding levels of client satisfaction

Ability to achieve targets including telephony targets and complaints closure

Strong verbal and written communication abilities

Objection handling skills and confident in delivering difficult outcomes with ease

Exceptional written and verbal communication skills

Capacity to process information and tasks with precision and speed

Proficient in explaining, recommending, and persuading effectively

Competence in utilising Customer Relationship Management systems

Key Accountabilities

Responsibilities:

Manage client caseloads across telephone and email in line with the claim management process

Conduct a full root cause analysis review, with clients to obtain sufficient evidence to support the claim management process

Investigate potentially fraudulent companies and individuals, including scammers

Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities

Investigate vulnerabilities in financial systems and assess their impact on victims of scams

Produce a letter of claim on behalf of clients and liaising with Financial teams

Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities

Achieve team and individual targets including productivity and quality

Handle complaints filed with the Financial Ombudsman

Adhere to service level agreements both internal and external

Deliver outstanding levels of client satisfaction

To apply please send your CV as directed

Fraud jobs

Paralegal

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